Effective Date: August 1, 2026
Welcome to Scentives ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and online store. By accessing our site, browsing our product collections, or making a purchase, you agree to be bound by these Terms. Please read them carefully.
Acceptance: By using this website, you represent that you are at least the age of majority in your state, province, or territory of residence.
Service Modifications: We reserve the right to refuse service, modify, or terminate any aspect of the site or services at any time without prior notice.
Prohibited Uses: You may not use our products or website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright and trademark laws).
Product Descriptions: We specialize in luxury perfumes and traditional perfume oils (attars). We make every effort to display product images, sizes (e.g., 10 ml, 30 ml), and details as accurately as possible. However, actual colors and packaging visuals may vary slightly depending on your device display.
Fragrance Notes & Variations: Individual scent performance and longevity can vary based on skin chemistry, storage conditions, and application techniques.
Pricing: All prices listed on the website are shown in CAD (Canadian Dollars) unless stated otherwise. We reserve the right to change product prices, bottle sizes, or availability at any time without prior notice.
Errors & Inaccuracies: In the event a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product.
Order Acceptance: Receiving an order confirmation email does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit order quantities at our sole discretion.
Payment Processing: Orders must be paid in full at the time of purchase using our accepted third-party payment gateways. You represent and warrant that you are authorized to use the chosen payment method.
Account Information: You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.
Fulfillment: Shipping rates, delivery timelines, and carrier information are calculated and displayed during checkout or detailed in our Shipping Policy.
Address Accuracy: Customers are responsible for providing correct shipping details. Scentives is not responsible for delayed, misrouted, or lost shipments resulting from incomplete or inaccurate addresses provided at checkout.
Customs & Duties: For orders shipped internationally, the recipient is responsible for any applicable import duties, taxes, or customs clearance fees assessed by local authorities.
Policy Reference: All returns, exchanges, and refund requests are governed by our official Refund Policy.
Hygiene & Safety: Due to the personal nature of cosmetics, fragrances, and attars, opened or used products generally cannot be returned unless damaged or defective upon arrival.
Ownership: All content on this website including but not limited to the brand name Scentives, taglines ("Wear Your Scent. Leave Your Mark."), logos, text, graphics, product photography, icons, and software is the property of Scentives or its content suppliers and is protected by intellectual property laws.
Restrictions: You may not copy, reproduce, duplicate, sell, or exploit any portion of the website or brand materials without express written permission from us.
External Links: Our site may include links or integrations with third-party platforms, such as Instagram and WhatsApp. We are not responsible for the content, privacy practices, or policies of third-party platforms.
Customer Support: Inquiries or communications conducted via Instagram or WhatsApp are subject to both these Terms and the terms of service of those respective platforms.
To the maximum extent permitted by applicable law, Scentives, its directors, employees, or partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:
Your use of, or inability to use, our website or products.
Unauthorized access to or alteration of your transmissions or data.
Minor variations in product performance or fragrance scent projection.
You agree to indemnify, defend, and hold harmless Scentives and its team from any claims, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.
These Terms and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.
We reserve the right to update or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those updates.
If you have any questions regarding these Terms and Conditions, please reach out to us:
Brand Name: Scentives
Website Contact Page: Click here to open contact page now
