At Scentives ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our luxury perfumes and attars, or interact with our services.
We collect information that identifies, relates to, describes, or can be associated with you ("Personal Information").
Account & Contact Information: Name, email address, phone number, and physical shipping/billing addresses provided when placing an order, creating an account, or submitting an inquiry via our contact form.
Order & Transaction Details: Purchase history, items placed in your cart, selected sizes (e.g., 10 ml, 30 ml), and transaction records.
Payment Information: Credit card details or alternative payment methods. Note: Payments are processed securely via encrypted third-party payment gateways; we do not store full payment card numbers on our servers.
Customer Support & Communications: Information provided when you contact us via email, WhatsApp, or Instagram for customer care or product guidance.
Marketing Preferences: Email address provided when subscribing to the Scentives newsletter to receive updates on new collections and special offers.
When you navigate our site, we automatically collect certain technical information:
Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
Cookies & Tracking Technologies: Small data files stored on your device that enable essential website functions (e.g., maintaining items in your shopping cart), analyze usage traffic, and deliver customized marketing.
We use your personal data for legitimate business purposes, including to:
Fulfill Orders: Process transactions, ship orders, manage returns, and provide order confirmation and tracking details.
Customer Care: Respond to inquiries via email, phone, or WhatsApp, and assist with scent selections or service questions.
Marketing & Communications: Send newsletter updates, promotional offers, and announcements (only if you have opted in; you may unsubscribe at any time).
Website Optimization: Enhance user experience, refine our product offerings, analyze traffic, and ensure technical stability.
Security & Fraud Prevention: Detect, prevent, and protect against fraudulent transactions or unauthorized access.
We do not sell, rent, or trade your personal information. We only share data with trusted third parties under the following conditions:
Service Providers: Companies that perform services on our behalf (e.g., payment processors, shipping/courier partners, website hosting services, and email marketing platforms).
Compliance & Legal Obligations: When required by law, subpoena, or government regulation, or to protect the rights, property, and safety of Scentives, our users, or others.
Business Transfers: In the event of a merger, acquisition, rebrand, or sale of assets, customer information may be transferred as part of the business assets.
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies: Necessary for basic website functionality, such as keeping track of your shopping cart.
Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and design.
Marketing Cookies: Track browsing habits to show relevant ads for Scentives products.You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact your ability to use certain features on our store.
We implement industry-standard physical, technical, and administrative security measures (such as SSL encryption) to protect your personal data against unauthorized access, loss, or misuse. While we strive to protect your personal information, no internet transmission or electronic storage method is 100% secure.
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, complete transactions, fulfill legal/tax obligations, or resolve disputes.
Depending on your location (e.g., Canada, EU/UK under GDPR, California/US under CCPA/CPRA), you may have the following rights regarding your personal data:
Access & Rectification: Request access to or correction of your personal data held by us.
Deletion: Request that we delete your personal information, subject to certain legal obligations.
Opt-Out: Unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our newsletters.
Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.
Our website may contain links to social media platforms (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices or content of third-party platforms. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Brand Name: Scentives
Website Contact Page: Click here to open contact page now
