Answers to common inquiries regarding our slow hand-paint studio process, custom orders, care guidelines, and shipping policies.
Yes, absolutely. Every single RUNG textile is hand-painted individually in our studio. We do not use digital printing, stencils, or batch production. The organic way the dye spreads on silk fibers ensures that no two color bleeds are ever identical, guaranteeing a true 1-of-1 original piece.
We would be delighted to collaborate on a bespoke piece. Please visit our Custom Orders page and share your design notes, color ideas, or custom Urdu calligraphy requirements. The studio will get back to you with timeline and pricing details.
We paint exclusively on 100% natural protein-based fibers of the highest luxury grade. Our collections feature Pure Silk (Mulberry, Habotai, silk twill, and crepe de chine), Pure Silk Organza, Premium Silk-Viscose Velvet blends, and Pure Silk Chiffon.
Because our pieces are hand-painted works of art, we highly recommend dry cleaning to preserve the original vibrancy of the pigments. If necessary, you can hand-wash in cold water with a mild silk detergent, press excess water with a towel (do not wring), and iron inside out on a cool silk setting while slightly damp.
We offer complimentary insured shipping within the United States on all orders. Each piece is shipped in a custom presentation box, complete with a signed certificate of authenticity. International shipping is calculated at checkout.
Since every item is a unique, one-of-one original work of art, we do not support standard refunds. However, if you are not fully satisfied with your piece, you can request an exchange for store credit or custom commission adjustment within 14 days of delivery.